Exchange Policy
1. Eligibility & Exchange Terms
Exchange Period
Singapore: Within 30 days of receiving your order
International: Within 45 days of receiving your order
International: Within 45 days of receiving your order
How It Works
Your item(s) are eligible for a one-time exchange, for a different size, print, or design, at equivalent value.
A top-up is required for higher-value items.
Any difference for lower-value items will be forfeited.
If no suitable exchange is available, your purchase will be converted into store credits (valid for 3 months).
Split credits are not allowed.
A top-up is required for higher-value items.
Any difference for lower-value items will be forfeited.
If no suitable exchange is available, your purchase will be converted into store credits (valid for 3 months).
Split credits are not allowed.
No Refunds
We do not offer refunds
2. Return Conditions
Item Condition
Items must be returned in their original condition, unworn, unaltered, unwashed, and with tags attached
Not Accepted
Items with makeup, dirt, food, or other stains will not be accepted
Items with Imperfection
Please contact us with images for review.
Our team will assess and advise on the next steps for your exchange
Our team will assess and advise on the next steps for your exchange
Once the returned item is received and its condition verified, we will proceed with the exchange
3. How to Return
Start Your Exchange
Complete the exchange form below or reach out to our customer support via WhatsApp .
Please include your order number, item(s) to return, and your preferred exchange item(s) or store credits.
Our team will be in touch during operating hours, Monday to Friday, 9am–6pm.
Please include your order number, item(s) to return, and your preferred exchange item(s) or store credits.
Our team will be in touch during operating hours, Monday to Friday, 9am–6pm.
Option 1 — Showroom Visit
Reach out via WhatsApp with your preferred date and time.
Appointments: 9am–6pm (last slot at 5pm, transactions to be completed by 5:45pm).
Appointments: 9am–6pm (last slot at 5pm, transactions to be completed by 5:45pm).
Option 2 — Return via Mail
627A Aljunied Rd, #05-09 BizTech Centre, Singapore 389842
Return shipping is borne by the customer unless the item is deemed defective.
We recommend sending your return via a reliable, trackable service.
Return shipping is borne by the customer unless the item is deemed defective.
We recommend sending your return via a reliable, trackable service.