Exchange & Return Policy
If you are a consumer in the European Union and wish to exercise your statutory right of withdrawal for an eligible online purchase, please submit your request through our EU Withdrawal Request Form.
Singapore: Within 30 days of receiving your order.
International: Within 60 days of receiving your order.
Your item(s) are eligible for a one-time exchange for a different size, print, or design, at equivalent value.
A top-up is required for higher-value items.
Any difference for lower-value items will be forfeited.
If no suitable exchange is available, your purchase will be converted into store credits valid for 3 months.
Split credits are not allowed.
We do not offer refunds.
Items must be returned unworn, unwashed, unaltered and with all original tags attached.
We are unable to accept items showing signs of wear, including makeup or fragrance, stains, smoke or other lingering scent.
If your item arrives with an imperfection, please contact us with photographs for review.
Our team will assess the issue and advise on the appropriate next steps.
Once the returned item is received and its condition verified, we will proceed with the exchange.
Price Drop and Sale pieces are eligible for a one-time online exchange, subject to availability.
Any promotion or discount that applied to the original purchase cannot be extended or reapplied once the promotion period has ended.
For these exchanges, items will need to be returned to us by mail.
To begin, complete our Exchange Form below and our team will guide you through the available options.
Please include your order number, the item(s) you'd like to exchange, and your preferred replacement or store credit option.
Our team is available Monday to Friday, 9am–6pm (SGT).
Complete the Exchange Form below or contact us via WhatsApp.
Reach out via WhatsApp with your preferred date and time.
Appointments: 9am–6pm, with the last slot at 4.30pm. Transactions are to be completed by 5:30pm.
Reckless Ericka Pte Ltd
627A Aljunied Road, #05-09
BizTech Centre
Singapore 389842
Return shipping is borne by the customer.
We recommend sending your return via a reliable, trackable service.