You can return the item(s) to us in their original condition within 30* days of receipt if you are not completely satisfied with your purchase. We will do a one-time exchange of the item for a different size / colour / style of equivalent amount as your purchase. If you wish to exchange the item for one of higher value, a top-up is required. We do not do refunds.

You may opt exchange your item via:

(1) studio visit, or

(2) return mail to our studio address 

Please note that the cost of returning the item is your responsibility. For your own protection, we recommend that you send the parcel using a shipping service that insures you for the value of the goods.

Please return the items to Reckless Ericka Design Studio:

BizTech Centre
627A Aljunied Road 
#05-09
Singapore 389842

 

To begin the Exchange, drop us a message below or contact our customer support via WhatsApp here.

Our customer support will get in touch with you to confirm your Exchange Order. Kindly complete your Exchange Order within 48 hours. 

*We have extended our exchange policy for international orders to 60 days in view of expected delays on international shipping timings. Note that a delivery fees for International Exchange Orders will be borne by the customer.