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Exchange Policy

You can return the item(s) to us in their original condition within 30* days of receipt if you are not completely satisfied with your purchase. We will do a one-time exchange of the item for a different size / colour / style of equivalent amount as your purchase. If you wish to exchange the item for one of higher value, a top-up is required. We do not do refunds.

There are 2 ways to do this:
(1) Studio visit by appointment only, or
(2) Return item(s) via mail to our studio address.
Please note that the cost of returning the item(s) is your responsibility.
For your own protection, we recommend that you send the parcel using a reliable shipping service that insures you for the value of the goods.

Reckless Ericka Design Studio
Biztech Centre #05-09
627A Aljunied Road
Singapore 389842

To begin the Exchange, either complete the form or reach our customer support via our business WhatsApp line here.
Our customer support will get in touch with you within 24hours to confirm your Exchange.

*We have extended our exchange policy for international orders to 60 days in view of expected delays on international shipping timings. Note that delivery fees for International Exchange Orders will be borne by the customer.