Discounts and sale prices are only valid during the stated promotional period. Once a promotion has ended, we’re unable to extend or honour the discount.

Yes, provided we receive your returned item and process the exchange before the promotion ends. The exchange item must also be included in the same promotion.

Please refer to our Exchange & Return Policy for information on top-ups, lower-value items and exchange conditions.

In-showroom exclusive promotions and gifts are strictly valid for purchases made in-showroom only. Online purchases are not eligible unless the promotion explicitly states otherwise.

Promotions cannot be added to orders placed before or after the promotion period. Only orders placed during the stated dates are eligible.

Percentage-based discounts cannot be stacked with other percentage discounts. However, they can be used together with dollar-value vouchers or store credits, unless otherwise stated.

No. Once a one-time membership discount has been used on an order, it cannot be reused, transferred or reinstated for an exchange.

The exchange value will be based on the amount paid after the discount. Please refer to our Exchange & Return Policy for the full exchange terms.

The complimentary Furoshiki can only be redeemed in-showroom, and it is limited to one redemption per customer for each collection. Splitting purchases across multiple orders or receipts will not qualify for an additional Furoshiki.

All promotional gifts are available while stocks last. Once fully redeemed, the promotion will end even if the campaign period has not concluded.

For Singapore orders, we offer:

Standard delivery: Free, approximately 3–5 working days
Door-to-door delivery: $15, approximately 1–2 working days
Self-collection: Available by appointment at our showroom

International standard and expedited delivery options are also available. Please refer to Delivery & Shipping for rates and estimated delivery times.

Singapore standard delivery and self-collection are complimentary. Door-to-door delivery is $15.

For international orders, shipping rates vary depending on your destination, order value and parcel weight. Please refer to Delivery & Shipping for full details.

After we have fulfilled your order, an email will be sent to you with a tracking number.

If you have any concerns regarding the delivery or if the package was not received as expected, please don't hesitate to reach out to us directly via WhatsApp.

It's not uncommon for tracking systems to experience delays or inconsistencies in updating the delivery status.  If your tracking number does not work, it is most likely already been delivered in your letterbox.

Yes, if your order has not been fulfilled or dispatched. Please contact us via WhatsApp as soon as possible with your order number and new delivery address.

The estimated delivery period for each Made-to-Order item is stated on its product page. Please note that these dates are estimates and may be subject to change.

Refer to the "Garment Measurements & Fit" tab on each product page and compare them with your measurements using our Size Guide.

Measurements vary between designs, so we recommend checking the individual product before ordering. If you're unsure, Whatsapp us for sizing advice.

Yes. Alteration services are available through our local seamstresses, with charges depending on the type and number of alterations required.

A fitting appointment at House of Reckless is required. Alterations typically take 1–2 weeks.

No. You can check out as a guest without creating an account. However, we recommend creating an account to access Reckless Rewards and easily view your order history.

Click the account icon and enter the email address linked to your account. A verification code will be sent to your email for you to log in securely.

Log in to your account to view your profile, order history and account details. You can update the available details directly from your account.

Make sure you're using the email address linked to your Reckless account. If you're still unable to log in, please WhatsApp us and we'll be happy to assist.

Reckless Rewards is our loyalty programme where you earn points when you shop and unlock additional benefits as you move through our Member, Silver, Gold and Platinum tiers.

$1 spent = 1 Reckless Point, and your points do not expire.

Your tier is based on your eligible spend within a rolling 365-day cycle.

To retain your tier, meet the required spend within your cycle. If you upgrade to a higher tier, a new 365-day cycle begins from the date of your upgrade.

Your new tier benefits are available immediately.

Your spend resets and a new 365-day cycle begins from the date you enter your new tier.

If you do not meet your current tier's spend requirement by the end of your 365-day cycle, you will move to the tier that corresponds to your eligible spend during that cycle.

Meet the minimum spend for your tier within your 365-day cycle:

Platinum: $10,000 or more
Gold: $3,000–$9,999
Silver: $500–$2,999
Member: Below $500

Log in to your account and select Reckless Rewards to view your current points balance and available rewards.

Yes, your points will be automatically added and you can view your history in "My Balance".

In the event that you have older orders and would like points from it, WhatsApp us to have their points added in.

No. Your Reckless Points do not expire.

Log in to your account and go to Reckless Rewards → Redeem Points.

You can redeem:

$50 voucher: 1,000 points

$100 voucher: 1,800 points

Vouchers are valid for 6 months from the date of redemption, so we recommend redeeming your points when you're ready to use them.

Log in to your account and go to Reckless Rewards → My Vouchers to view your available vouchers.

Go to Reckless Rewards → My Vouchers, select your voucher and click Use it now to apply it to your cart.

You can also copy the voucher code and enter it at checkout.

Vouchers redeemed from 2 March 2026 onwards are valid for 6 months from the date of redemption.

Vouchers redeemed before 2 March 2026 do not expire.

You may use multiple $ vouchers together, and combine them with one % voucher.

Only one % voucher can be used per order. If more than one % discount is eligible, the highest-value discount will apply.

Vouchers cannot be partially used. Any unused voucher value will be forfeited.

If checkout prevents you from combining eligible vouchers, please Whatsapp us and we'll assist you.

Silver, Gold and Platinum members receive a one-time storewide discount for each eligible 365-day cycle:

Silver: 5%
Gold: 10%
Platinum: 15%

Log in and go to Reckless Rewards → My Rewards to view and use your reward.

Your entry-tier reward is valid while you remain in that tier during your 365-day cycle.

If you retain your tier for the next cycle, a new reward will be issued. If your tier changes, any unused reward from your previous tier will be voided and your new tier's reward will apply.

Log in and go to Reckless Rewards → Birthday Reward to enter your date of birth.

Add your birthday at least 1 day before your birthday to receive:

Silver: +150 points
Gold: +300 points
Platinum: +700 points

Your points will be credited automatically on your birthday based on your tier at that time. If your birthday is added on or after the date itself, your reward will be issued the following year.

Platinum members enjoy up to 5 complimentary alteration areas per rolling 365-day cycle for eligible Reckless Ericka garments.

WhatsApp us to arrange your fitting at House of Reckless.

Platinum members enjoy up to 5 complimentary express doorstep deliveries per rolling 365-day cycle.

Leave a note at checkout requesting Express Doorstep Delivery. Orders placed before 12pm, Monday to Friday, are typically delivered within 1–2 working days.

Leave an Order Note at checkout with a secure drop-off location or concierge instruction.

Alternatively, select complimentary standard delivery to have your order delivered to your letterbox.

Yes. Express delivery can be scheduled from Monday to Friday, excluding public holidays.

WhatsApp us with your order number and preferred delivery date and time window, and we'll confirm availability.

Appointments at House of Reckless can be booked via WhatsApp.

Our regular weekday hours are 9am–6pm, excluding public holidays, with the last appointment at 4.30pm.

Please visit our House of Reckless page for further details.

Eligible items may be exchanged within 30 days of receiving your order, or 60 days for international orders.

Items must be unworn, unwashed, unaltered and returned with their original tags attached. Different conditions may apply to promotional, Price Drop or other selected items.

Please refer to our Exchange & Return Policy for full eligibility, conditions and instructions.

Please review our Exchange & Return Policy first to confirm your item's eligibility.

If eligible, submit the exchange request form or WhatsApp us with your order number and the item(s) you would like to exchange.

Care requirements may vary by fabric and design. For the most accurate instructions, please refer to the specific care instructions on the individual product page.

As a general guide:

• Gentle machine wash in a laundry bag
• Strictly do not hand wash or soak. Hand washing creates friction between garments, which may cause unnecessary wear to the fabric.
• Do not bleach
• Do not tumble dry
• Fold over Hanger - Bar to keep.
• Air dry and iron on low heat where suitable
  
  For pleated garments, do not steam or iron, as this may affect the pleats.

REnew is our garment trade-in programme. Return eligible Reckless Ericka pieces to receive store credit while giving your garments an opportunity for a second life.

Learn more about REnew here.

Eligible Reckless Ericka garments may be traded in, whether new, gently loved or well worn. All pieces are assessed before store credit is issued.

Refer to our REnew assessment table for eligibility and garment condition guidelines.

You can receive up to $20 store credit per eligible garment, depending on its condition.

Refer to our REnew assessment table to see how your garment may be assessed.

REnew store credit is valid for 3 months from the date of issue.

For full terms and conditions, visit REnew: Trade In.

REnew store credit can be used towards eligible purchases online or at House of Reckless.

You can trade in your garments at House of Reckless or mail them to us for assessment.

Visit REnew: Trade In for the full trade-in process, mailing details and assessment criteria.

Yes. Please include your name, email address and contact number with your garments. Postage costs are borne by the sender.

Mail to:
RECKLESS ERICKA
Biztech Centre #05-09
627A Aljunied Road
Singapore 389842
Phone: +65 6747 1539

REnew gives Reckless Ericka garments an opportunity for a second life. As part of the programme, we partner with Safe Place, where selected pre-loved pieces and samples support styling workshops for women and mothers.

Learn more about what happens to your garments through REnew: Trade In.

Reckless Ericka was founded in Singapore in 2009 by designer Afton Chen, alongside co-founder Louis. Our collections are designed in-house, with a focus on exclusive prints, considered silhouettes and limited quantities.

We introduce new collections and designs throughout the year.

Subscribe to our newsletter or follow us on Instagram and Facebook  for new launches and collection updates.

Of course. Contact us via WhatsApp and our team will be happy to guide you. For selected designs, we can also share a video showing you how the piece is worn.

We believe in creating thoughtfully and producing with care. Our approach includes limited production, considered material choices, responsible production practices and designing pieces for repeat wear.

Visit our Sustainability pages to learn more about our materials, production, packaging and ongoing initiatives.