For any other enquires, please contact us.
Frequently Asked Questions
Delivery & Shipping
What are my delivery options?
For Singapore orders:
- Free delivery to your letterbox or PO Box addresses will arrive within 3 to 5 working days (except pre-orders).
- Door-to-Door Delivery (Includes Hotel Concierge) would take 1 to 2 days to arrive (additional $15 top-up).
- Self-collection by booking an appointment for our studio.
For International orders:
- Normal delivery would take up to 24 working days.
- Expedited delivery (top-up) would take up to 2 to 5 working days.
How is shipping rates calculated?
For Singapore Orders:
- Registered Mail (tracking number provided) : Free
- Self-collection at Reckless Ericka Design Studio (by Appointment only) : Free
- Door-to-Door Delivery : $15
For International Orders:
- Orders above $250 SGD : Free
- Orders below $250 : prices varies on item(s) weight and location.
For more information check our Delivery & Shipping Rates.
How do I track my order?
After we have fulfilled your order, an email will be sent to you with a tracking number.
If you have any concerns regarding the delivery or if the package was not received as expected, please don't hesitate to reach out to us directly via WhatsApp.
It's not uncommon for tracking systems to experience delays or inconsistencies in updating the delivery status. If your tracking number does not work, it is most likely already been delivered in your letterbox.
Can I change the address of my order?
If your order has not been fulfilled or sent out yet, you can drop us a message to have your address changed.
WhatsApp: +65 8847 5786
When will I receive my pre-order items?
Each Pre-Order item would have their estimated date written on their page.
Shipping dates on Pre-Order items are estimates.
Account & Membership
Do I need an account to place an order?
You can place an order without an account, but if you register with us you can enjoy these benefits.
- Receive a 10% Off Welcome Code for your first order
- Earn points with each order
- Redeem discount vouchers with points
- Climb our Membership Tiers for exclusive rewards and perks.
- Receive exclusive news, sneak peaks of upcoming collections and sales announcements
How can I check and redeem my points?
Log in to your account and scroll down to view your points.
You can redeem your points by clicking 'Redeem Points' and to check your rewards click 'My Rewards'.
Alternatively, you can click on the 'Reckless Rewards' widget at the bottom right of your screen to view points and redeem rewards.
How do I change and check my account details?
By logging in to your account, you will be able to view and edit your account details by going to your account page.
Can I still get points if I made an account after purchasing?
Yes, your points will be automatically added and you can view your history in "My Balance".
In the event that you have older orders and would like points from it, contact us to have their points added in.
Sizing & Measurements
How can I check which size I'm most suitable with?
You can check our Size Chart on how to get your measurements and refer it to our "Features & Measurements" in the product page.
Do note that each item has different measurements.
If you are still unsure about the measurement, feel free to contact us.
Are there any alteration services?
We do offer alterations, and all charges go directly to our team of local seamstresses.
Here’s a quick overview:
Pricing per Outfit:
1. 1 area (Hem): $30
2. Hem (with lining): $35
3. 1 area (Bust/ Waist/ Shoulder): $35
4. 2-3 areas: $50
5. More than 3 areas: $60
Process:
1. Appointment:
- Schedule a fitting appointment at our studio. We’re open on weekdays from 9am to 6pm (last slot at 5pm). Please note that for 5pm slots, transactions should be completed by 5:50pm so our team can close the studio on time.
- Let us know your availability, and we'll arrange a suitable time for you.
- Studio Address:
RECKLESS ERICKA
Biztech Centre #05-09
627A Aljunied Road
Singapore 389842
2. Fitting: During the fitting, we’ll pin the garment to achieve your desired fit.
3. Alteration Time: The alteration process will take about 1-2 weeks.
4. Collection/Delivery: Once your garment is ready, you can either pick it up from our studio or have it mailed to you at no additional cost.
Please contact us via WhatsApp about your alterations.
Studio Appointments
How do I book an appointment?
Please contact us via WhatsApp: +65 8847 5786
Operating hours:
Weekdays (Except Public Holiday): 9am to 6pm
Last slot for appointments is at 5pm.
For more information, check our Studio Appointment page.
Washing Instructions
How should I wash my garments?
Strictly Do Not Hand Wash as it causes friction between the clothes which could wear the fabric.
For most garments:
- Do not soak.
- Gentle machine wash. (Turn inside out, put in laundry bag. Do not hand wash.)
- Do not bleach. Iron on low heat.
- Do not tumble dry.
- Fold over hanger bar to keep.
- Professional cleaning possible.
For pleated garments:
- Washing instructions as above.
- Do not steam or iron.
For linen garments:
Linen garments require less frequent washing. If not washing after wear, hang up to ventilate.
- Avoid hand washing or soaking, as it weakens fibres. Use a laundry bag for machine washing at 30°C with low spin.
- Do not bleach.
- Air dry linen garments. Avoid tumble drying to prevent shrinkage or fibre damage. Iron on low heat.
- Linen can crease easily. Hang in the bathroom during a hot shower to use steam for reducing creases.
- Avoid leaning or sitting on rough surfaces to prevent friction and snagging for linen garments.
- Professional cleaning is possible.
For cotton garments:
- Avoid hand washing or soaking, as it weakens fibers. Use a laundry bag for machine washing at 30°C with low spin.
- Do not bleach.
- Air dry cotton garments.
- Avoid tumble drying to prevent shrinkage or fiber damage. Iron on low heat on the reverse side.
- Avoid leaning or sitting on rough surfaces to prevent friction and snagging for cotton garments.
- Professional cleaning is possible.
Exchange & Return Policy
Can I return or exchange my purchase?
You can request for returns within *30 days of your order being received if you are not completely satisfied with your purchase. We will do a one-time exchange of item(s) for a different size / colour / style of equivalent amount as your purchase. If you wish to exchange the item for one of higher value, a top-up is required. In the event that the value of the exchanged item is of lower value, the remaining amount will be forfeited. Partial exchanges or splitting of the exchange credit value are not allowed.
We do not provide refunds.
Return Conditions:
- Items must be in original condition, unworn, unaltered, unwashed, and with price tags attached.
- Items soiled with makeup, dirt, food or similar will not be accepted.
- Return costs are at the customer's expenses (unless your item is deemed defected)
There are 2 ways to return your order:
(1) Studio visit by appointment only, or
(2) Return item(s) via mail to our studio address.
For your own protection, we recommend that you send the parcel using a reliable traceable service.
In an event you do not have any item(s) to exchange for at the moment, we can convert the value of your purchase into store credits with validity for the next 3 months.
Please read our Exchange Policy for further information.
If you are eligible and would like to request an exchange/return, please contact us via WhatsApp or fill in the form here and state your order number and name of item(s) you'd like to return.
General Questions
How often are new collections and designs being released?
I'm not sure how to wear the clothes I bought.
If you have trouble on how to wear the items, drop us a message via WhatsApp and we will send you a video with instructions on to how to wear it.
WhatsApp: +65 8847 5786
Are there any eco-friendly or environmentally friendly options in your products?
As a conscious participant in the fashion industry, we recognize its significant role in climate change. Therefore, we are dedicated on making a positive contribution through sustainable practices. Explore our range of sustainable options to learn more about our commitment to environmental responsibility here.
