For any other enquires, please contact us.
Frequently Asked Questions
Delivery & Shipping
How will I get my order and when can I receive it?
For Singapore orders:
- Free delivery to your letterbox or PO Box addresses will arrive within 3 to 5 working days (except pre-orders).
- Door-to-Door Delivery (Includes Hotel Concierge) would take 1 to 2 days to arrive (additional $15 top-up).
- Self-collection by booking an appointment for our studio.
For International orders:
- Normal delivery would take up to 24 working days.
- Expedited delivery (top-up) would take up to 2 to 5 working days.
How is shipping rates calculated?
For Singapore Orders:
- Registered Mail (tracking number provided) : Free
- Self-collection at Reckless Ericka Design Studio (by Appointment only) : Free
- Door-to-Door Delivery : $15
For International Orders: - Orders above $250 SGD : Free
- Orders below $250 : prices varies on item(s) weight and location.
For more information check our Delivery & Shipping Rates.
I got my order's tracking number but it's not working.
It's not uncommon for tracking systems to experience delays or inconsistencies in updating the delivery status. If your tracking number does not work, it is most likely already been delivered in your letterbox.
If you have any concerns regarding the delivery or if the package was not received as expected, please don't hesitate to reach out to us directly via WhatsApp.
Can I change the address of my order?
If your order has not been fulfilled or sent out yet, you can drop us a message to have your address changed.
WhatsApp: +65 8847 5786
Sizing & Measurements
How can I check which size I'm most suitable with?
You can check our Size Chart on how to get your measurements and refer it to our "Features & Measurements" in the product page.
Do note that each item has different measurements.
If you are still unsure about the measurement, feel free to contact us.
Are there any alteration services?
Please contact us via WhatsApp about your alterations.
Note that each alteration is an additional $15.
Exchange & Return Policy
I would like to exchange my dress, what should I do?
Please see our Exchange Policy to check if your order is eligible for exchange/return.
If you are eligible and would like to request an exchange/return, please contact us via WhatsApp and state your order number and name of item(s) you'd like to return.
In the event that we do not have the size unit or another style for the exchange, we will offer you store credits with a validity for 3 months.
Studio Appointments
How do I book an appointment?
Please contact us via WhatsApp: +65 8847 5786
Operating hours:
Weekdays (Except Public Holiday): 9am to 6pm
Last slot for appointments is at 5pm.
For more information, check our Studio Appointment page.
Membership & Points
Do I need an account to place an order?
You can place an order without an account, but if you register with us you can enjoy these benefits.
- Receive a 10% Off Welcome Code for your first order
- Earn points with each order
- Redeem discount vouchers with points
- Climb our Membership Tiers for exclusive rewards and perks.
- Receive exclusive news, sneak peaks of upcoming collections and sales announcements
How can I check and redeem my points?
Log in to your account and click on 'Reckless Rewards' to view your points.
You can redeem your points by clicking 'Redeem Points' and to check your rewards click 'My Rewards'.
How do I reset my password?
Go to the 'Log In' page and click on recover password.
Can I still get points if I made an account after purchasing?
Yes, your points will be automatically added and you can view your history in "My Balance".
In the event that you have older orders and would like points from it, contact us to have their points added in.
Washing Instructions
How should I wash my garments?
Strictly Do Not Hand Wash as it causes friction between the clothes which could wear the fabric.
We recommend Gentle machine wash. (Turn inside out, put in laundry bag. Do not hand wash.)
Do not bleach. Iron on low heat.
Do not tumble dry. Fold over hanger bar to keep.
Professional cleaning possible.
General Questions
How often are new collections and designs being released?
I'm not sure how to wear the clothes I bought.
If you have trouble on how to wear the items, drop us a message via WhatsApp and we will send you a video with instructions on to how to wear it.
WhatsApp: +65 8847 5786
When will I receive my pre-order items?
Each Pre-Order item would have their estimated date written on their page.
Shipping dates on Pre-Order items are estimates.
I would like to gift someone a dress, is it possible to gift wrap it?
Yes, we have available gift boxes where we will fit all the items in the gift box and use our premium door-to-door delivery service to ensure your item gets to you in 1-2 days within Singapore!
Are there any eco-friendly or environmentally friendly options in your products?
As a conscious participant in the fashion industry, we recognize its significant role in climate change. Therefore, we are dedicated on making a positive contribution through sustainable practices. Explore our range of sustainable options to learn more about our commitment to environmental responsibility here.